(Yet another) Open Letter to Oscar Munoz

What happened with Dr. Dao was not a failure of policy, but of purpose and humanity.

Below are some observations you might find helpful and some thoughts on how you might not only avoid future disasters, but reclaim United’s position as a truly great company.

--

--

Get the Medium app

A button that says 'Download on the App Store', and if clicked it will lead you to the iOS App store
A button that says 'Get it on, Google Play', and if clicked it will lead you to the Google Play store